Field service
Service fleet syncs jobs and vehicles
A regional service operator connected field jobs, proof of work, and fleet desks on one platform.
Challenge
Dispatchers assigned jobs by phone; technicians uploaded photos later; fleet costs and job outcomes never met in one report.
Approach
Field Service and Delivery for technicians, Fleet on the desk, and BI dashboards for weekly ops reviews.
Outcome
Dispatchers see live job state; proof attaches to the job; fleet and service reviews share the same weekly numbers.
Products used
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